Dynamics Empire
Connecting Dynamics Empire to your telephony platform is extremely important for improving customer satisfaction and working more efficiently. With our integration tool Bubble, during an incoming or outgoing phone call, you no longer have to search for customer data manually but it appears directly in a pop-up notification on your PC screen and from there you can perform various actions such as opening a relation card.
Pop-up notification
Bubble has a number of unique features. The information that can be displayed and the buttons in the pop-up are completely configurable to the wishes of the user, department or company. The information to display in the pop-up notification can be found under tab parameters and the available buttons under tab buttons. When transferring a call to a colleague, the customer information will be transferred with the call and when working with multiple screens, you can choose on which screen you want to see the pop-up. By default, the pop-up is visible from the moment your softphone, deskphone or other device rings until the call ends, but with the various timer options you can adjust even this to your personal preferences.
Functionalities
In addition to the above mentioned pop-up notification capabilities, Bubble is equipped with many more functionalities. For example, you can activate multiple CRM integrations under the same user at no extra cost, which can be useful if you use multiple software applications within your company. The full list of features can be found under tab functions, but we have already listed a few important ones for you:
- Dialing out with one click on a phone number in your CRM, browser or other program with the Click & Call feature.
- Self-created fields in your CRM can be shown in the pop-up thanks to the Custom Field feature.
- The Call History function allows you to see all contact moments with the phone number over the last 90 days so you can immediately see which colleague had the last contact.
- Make a call note immediately with the Call Note function that becomes visible to you and your colleagues in the Call History.
- Easy and secure login based on Single sign-on (Microsoft, Google or Apple account).
Customization
To meet your specific needs, Bubble is equipped with the Automations module. With this module it is possible to add your own If-This-Then-That flows. Think, for example, of running a script or automatically opening the call-note-screen instead of having to click it open.
Technical
Connecting Bubble - and thus the Dynamics Empire Software CRM connector - to your telephony platform is very easy. The procedure is different per telephony platform but one thing they all have in common, you don't have to be a technician to do it.
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Click to dial from CRM
Start an outgoing telephone call with one mouse click from your CRM application or any website.
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Hotkey dial from CRM
Is a phone number not clickable in your CRM? With this function you can still make a call.
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Copy to dial
Select a phone number and get a suggestion to call directly.
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Multi result pop-up
Does a phone number occurs multiple times in your CRM application? Click directly to the next result. Do you need this feature but is it not yet available for your integration? Please contact us.
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Call registration
Call information can be recorded directly in your CRM under the customer card. Do you need this feature but is it not yet available for your integration? Please contact us.
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SearchBar
Search CRM contact information from the 'SearchBar' desktop toolbar. From here you can open the customer card, start a phone call directly, send an email/WhatsApp/Microsoft Teams message or view the call history. Do you need this feature but is it not yet available for your integration? Please contact us.
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Realtime API (company based)
Authentication with CRM application at company level.
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Bubble desktop pop-up
Make use of all the functionalities that Bubble has to offer you
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CRM specific buttons
CRM specific buttons to, for example, open customer card or initiate other actions. See tab 'buttons'.
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Single sign-on
No need to remember multiple passwords, login with your Microsoft, Google or Apple account.
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Click to dial
Start an outgoing telephone call with one mouse click from any website.
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Hotkey dial
Is a phone number not clickable in your CRM? With this function you can still make a call.
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Native Windows applicatie
Bubble is available as a native software application for Windows.
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Native macOS applicatie
Bubble is available as a native software application for macOS
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Automations
Build your own If-This-That flows to e.g. open actions, change parameters or execute a script.
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Number notation
If you use different number notations in your CRM (already 20+ formats by default) you can add them yourself.
Buttons
Below is the list of available buttons. These are both CRM specific- and generic Bubble functions.
- View Relation
- View Customers
- View Orders
- Custom Action (standard button)
- Send E-mail (standard button)
- Callback request (standard button)
- Call Control (standard button)*
- Send WhatsApp message (standard button)
- Send Microsoft Teams message (standard button)
- Open SearchBar (standard button)
Parameters
Determine the content of the pop-up per user, department or organization with information from your CRM package. Below is the list of parameters available from your CRM software.
- name
- dynamics_empire_odata_etag
- dynamics_empire_id
- dynamics_empire_number
- dynamics_empire_type
- dynamics_empire_display_name
- dynamics_empire_company_number
- dynamics_empire_company_name
- dynamics_empire_contact_business_relation
- dynamics_empire_address_line1
- dynamics_empire_address_line2
- dynamics_empire_city
- dynamics_empire_state
- dynamics_empire_country
- dynamics_empire_postal_code
- dynamics_empire_phone_number
- dynamics_empire_mobile_phone_number
- dynamics_empire_email
- dynamics_empire_website
- dynamics_empire_search_name
- dynamics_empire_privacy_blocked
- dynamics_empire_tax_registration_number
- dynamics_empire_last_interaction_date
- dynamics_empire_last_modified_date_time
- dynamics_empire_entity_type
- dynamics_empire_url
- dynamics_empire_salesperson_code
- dynamics_empire_balance_due
- dynamics_empire_credit_limit
- dynamics_empire_tax_liable
- dynamics_empire_tax_area_id
- dynamics_empire_tax_area_display_name
- dynamics_empire_currency_id
- dynamics_empire_currency_code
- dynamics_empire_payment_terms_id
- dynamics_empire_shipment_method_id
- dynamics_empire_payment_method_id
- dynamics_empire_blocked
- dynamics_empire_customer_url
- dynamics_empire_orders_url
- dynamics_empire_irs1099code
- dynamics_empire_balance
Xelion
Xelion is the communication solution for SMEs. Communicate via every conceivable channel your company uses for all internal and external communication. For a fixed monthly price, you make use of all the possibilities the cloud solution has to offer. So there will never be any surprises. Xelion offers all the functionalities needed to meet the specific wishes and requirements of a customer contact centre.
What does Bubble benefit your organization?
Calculation
Time saved per year
€
Investment Bubble per year
€
Total investment per year
Potential savings per year
€
Disclaimer: This calculation is based on 45 workable weeks (8 hours per day). This calculation does not take into account any one-time investments or any license fees charged by the CRM vendor. No rights can be derived from this calculation.
- Saving time by not having to ask for the customers name
- Answer the phone in a customer-friendly and personal way
- Improve team interaction by immediately seeing which colleague has had contact
- No manual and incorrect entering of customer data
- Instantly see who and why someone is calling
- More time and attention for the customer which leads to better customer satisfaction
- Calling directly from the customer data of your software application
- Connecting multiple software applications within the organization? No problem with Bubble!
- All functionalities this integration has to offer
- When transferring the call to your colleague the customer details are also transferred